Opening // Customer Experience Manager

Portland, OR

About Opal

At Opal, we believe that software should be beautiful, simple and highly targeted for the job at hand. Our software is redefining marketing planning, allowing for more creativity and collaboration by reducing friction for teams of all sizes. Our customers are creative, passionate people and we’re helping them rediscover the best parts of their job.

We are building a world class organization of creative and strategic thinkers. Our team is deeply invested in creating a culture that promotes design thinking, collaboration and a passion for perfection. There are no individual egos at Opal, only a team that strives to revolutionize the modern marketing organization. We even manage to have a lot of fun while we’re at it.

As a Customer Experience Manager at Opal Labs, you’ll join a smart, passionate team of relationship builders, who get a fire in their belly from successful collaboration with our customers every single day. Our Customer Experience Managers are accountable for delivering world-class thinking and customer service, while identifying opportunities to grow relationships and ensure customer delight.

Responsibilities :

  • Launch an account from start to finish by consulting and training key stakeholders and their staff
  • Proactively build relationships with expansion and growth in mind
  • Work with customers to ensure they are leveraging the solution, achieving success, and engaging resources, as necessary
  • Support, monitor and identify trends in platform adoption and utilization
  • Project and communication management
  • Troubleshoot and respond to customer issues and inquiries

Skills :

  • A willingness to learn, sense of humor, and a positive attitude
  • A proactive (rather than reactive) approach to handling customers and problems
  • Superb communication and organizational skillz
  • Out of this world problem solving ability
  • Understanding of the digital marketing landscape and enterprise software

Benefits

  • A full-time, salaried position
  • Full healthcare coverage (health, dental, vision)
  • Early-stage stock options
  • Company-provided computer setup
  • A tight-knit, very supportive team — we pride ourselves on our culture
  • A fun, open office with ping pong, video games and snacks for days
  • Exposure to some of the biggest brands on the planet

At Opal, we are building a world class organization of creative and strategic thinkers. Our team is deeply invested in creating a culture that promotes a collective genius, passion for perfection, and humor that our customers will feel in every pixel. There are no individual egos at Opal, only a team that strives to revolutionize the modern marketing organization.

If you’d like to join us on this journey, we’d love to talk with you: please email jobs@workwithopal.com sharing with us why you feel this role is a good fit for you. Please include links to your LinkedIn and any other social profiles. We can’t wait to hear from you!

We create phenomenal experiences for people within some of the best brands on the planet. There’s no secret to our special sauce; it’s best-in-class technology, coupled with stellar customer experience. If you’re passionate and driven by excellence then we’d love to talk to you.

Apply Now

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