Opening // Customer Experience Manager

Portland, OR

At Opal, we believe that software should be beautifully simple, highly targeted for the job at hand, and insanely great. These beliefs create an environment where everyone that touches our products is able to thrive — from design to engineering, sales to accounts, stakeholders to end users.

We’re based in beautiful Portland, Oregon and we work with the best brands across the globe. Our software is redefining marketing planning, allowing for more creativity and collaboration by reducing friction for teams of all sizes. Our users are creative, passionate people and we’re helping them rediscover the best parts of their job.

Our team is small but mighty. Each of us are driven to get better every day and to contribute all we can to making great products and delivering great customer experiences. We even manage to have a lot of fun while we’re at it.

As a Customer Experience Manager at Opal Labs, you’ll join a smart, passionate team of relationship builders, who get a fire in their belly from successful collaboration with our customers every single day. Our Customer Experience Managers are accountable for delivering world-class thinking and customer service, while identifying opportunities to grow relationships and ensure customer delight.

Responsibilities :

  • Launch an account from start to finish by consulting and training key stakeholders and their staff
  • Proactively build relationships with expansion and growth in mind
  • Work with customers to ensure they are leveraging the solution, achieving success, and engaging resources, as necessary
  • Support, monitor and identify trends in platform adoption and utilization
  • Project and communication management
  • Troubleshoot and respond to customer issues and inquiries

Skills :

  • A willingness to learn, sense of humor, and a positive attitude
  • A proactive (rather than reactive) approach to handling customers and problems
  • Superb communication and organizational skillz
  • Out of this world problem solving ability
  • Understanding of the digital marketing landscape and enterprise software

Benefits:

  • A full-time, salaried position
  • Healthcare coverage (health, dental, vision)
  • Early-stage stock options
  • Company-provided computer setup
  • A tight-knit, very supportive team — we pride ourselves on our culture
  • A fun, open office with foosball, ping-pong, and great food all around

At Opal, we are building a world class organization of creative and strategic thinkers who want to be a part of building a great company. There are no individual egos at Opal Labs, only a team that strives to change the way brands plan. If you’d like to join us on this journey, we’d love to talk with you: please email jobs@workwithopal.com with a cover letter speaking to why you feel this role is a good fit for you, and also include links to your LinkedIn and any other social profiles.

We create phenomenal experiences for people within some of the best brands on the planet. There’s no secret to our special sauce; it’s best-in-class technology, coupled with stellar customer experience. If you’re passionate and driven by excellence then we’d love to talk to you.

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